Privacy Policy

This Privacy Policy is required as a part of General Data Protection Regulation.
It is necessary for us to inform you of the information we keep about you and your pet, how it is used and stored and to receive permission for specific information to be stored and used.

In the grooming salon, the following information is stored on a dog grooming card:

​Any details you have given to us about yourself, such as your name, phone numbers, and e-mail address’.
Any details you have given to us about your dog, such as, his/her name, age, breed, colour, gender etc.
Any details of what we have done to your dog as part of the grooming process – blades, combs used, where we have scissored, nails trimmed, date of the visits etc.
Any traits/likes or dislikes of your dog, such as, sensitive feet etc.
Your dog’s temperament within the salon – good, nervous, hard, tendency to bite etc.
Any medical problems that either you make us aware of, or that we find as part of the Grooming process, such as (lumps, bumps, warts, heart murmur etc.)

These details are kept in hard copy (filed alphabetically by dogs` name) and are locked away each night.

Your name, dogs name, your address, and contact numbers are entered into the form to enable me to contact you about appointments, to advise when your dog is ready, send cards, in case of emergency, etc.

Your name and contact number along with your dogs name are also stored on my mobile phone (only for regular clients), again to enable me to contact you for the above reasons. No other details are held on my mobile phone about you and my mobile phone is kept safe and secured by the available security settings on the device.

Any non-returning customer cards will be destroyed within 12 months of non-attendance to our salon.

​Our website:

You can browse and visit our website without providing your name and contact details. Like many websites, our server logs capture details of your operating system and browser software, IP address, URL, including the date and time of your visit. We use cookies to analyse how our site is used by visitors. If you do not wish cookies to be saved to your system, you may change your browser settings.

You might choose to provide your contact details if you do any of these things:

Submit a query
We may use your personal information in the following way:

to respond to enquiries made by yourself
to send appointment reminders via email and text message
to send vouchers and promotions
to ask you for reviewing us
for market research purposes
for record keeping purposes
to deal with enquiries and complaints
to contact you in connection with your appointment, dog collection or drop off, cancellations or rescheduling
Occasionally pictures of your dog may be taken, both before and after, as well as sometimes during the groom, these are for business purposes, mainly social media and on our business pages.

Consent for photos to be taken and posted on business social media platforms are requested directly and approved or declined by you on the day of your groom appointment.

Groom It DOES NOT share any customer data or information with any third parties for marketing purposes.

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